1. General Provisions
1.1. LLC “Vako Motors” (ID No.: 202463823; legal address: Georgia, Tbilisi, Didube District, Digomi Settlement, VI Quarter, Building No. 23a; telephone: 0322 49 75 75; hereinafter — the “Company” / “Vako Motors”) is a company registered in Georgia, which since 2009 has been engaged in the sale of trucks and spare parts, technical servicing, and truck repair;
1.2. This document governs the rules and terms of use of the website www.vakomotors.ge
and the online store www.shop.vakomotors.ge
, managed by LLC “Vako Motors”.
1.3. www.shop.vakomotors.ge
is an online sales platform where both natural persons and legal entities may register (hereinafter — the “Client”) and purchase products/goods offered for sale by Vako Motors.
1.4. This document regulates the relationship arising between the “User/Consumer” and “Vako Motors” in connection with the User’s use of the Company’s website, opening a personal account, registration/authorisation, placing and using personal data in the account, and purchasing products/goods published on the website by Vako Motors.
1.6. The Company operates in accordance with the Laws of Georgia “On Electronic Commerce”, “On Personal Data Protection”, and “On Protection of Consumer Rights”, and fully adheres to a culture of conduct based on respect for the Consumer. At the same time, the Company strictly prohibits any form of discrimination in consumer relations.
2. Definitions of Terms
“Trader” — LLC “Vako Motors”;
“Client” / “Buyer” — a “Consumer” or an “Organisation”;
“Consumer” — a citizen of Georgia or a non-resident natural person who meets the requirements of this document, registers on the Company’s “Website”, and wishes to obtain goods offered by the Trader through the online platform, or who purchases and subsequently uses the goods predominantly for personal consumption and not for the purposes of trade, entrepreneurship, craft, or other professional activity;
“Organisation” — a legal entity registered in Georgia that registers on the Company’s website and wishes to purchase goods from Vako Motors for use in trade, entrepreneurial, craft, or other professional activity. The provisions of this document regulating personal data, product returns, and commercial warranty do not apply to an Organisation (such provisions apply only to the personal data of the contact person indicated by the Organisation).
“Data Subject” — a consumer whose data are processed by LLC “Vako Motors”.
“Registration” — creation of an account by the Client through the website;
“Authorisation” — access by the Client to a personal account, carried out using the Client’s universal identifiers;
“Validation” — indication by the Client, at registration/authorisation, of a telephone number and personal identification number which are simultaneously recorded in Vako Motors’ system and by which the identity of the person registered on the website is matched with the person registered in Vako Motors’ system.
Personal Data — any information relating to an identified or identifiable natural person. A natural person is identifiable if they can be identified directly or indirectly, including by name, surname, identification number, geolocation data, electronic communication identifier data, or by physical, physiological, mental, psychological, genetic, economic, cultural, or social characteristics;
Data Processing — any operation performed on data, including collection, obtaining, access, photographing, video monitoring and/or audio monitoring, organisation, grouping, linking, storage, modification, restoration, retrieval, use, blocking, deletion or destruction, as well as disclosure of data by transfer, publication, dissemination, or otherwise making them accessible;
Direct Marketing — direct and immediate delivery of information to a data subject by telephone, post, e-mail, or other electronic means for the purpose of forming, maintaining, realising and/or supporting interest in a natural and/or legal person, goods, ideas, services, works and/or initiatives, as well as image-building and social themes.
3. Terms of Registration and Authorisation
3.1. The Client creates a registered account via www.shop.vakomotors.ge
3.1.1. To create an account, a natural person must provide the following personal data:
3.1.2. To create an account for an Organisation, the following must be indicated:
Second contact person’s first name, last name, personal identification number, and phone number.
3.2. After completing data entry, the Client must review and accept this document by ticking the confirmation checkbox — thereby completing registration on the website.
3.3. When registering, the user is obliged to provide only accurate and complete information for registration purposes and to update such information if it changes.
3.4. Upon successful registration, the user’s personal account (username and password) is activated. Authorisation on https://shop.vakomotors.ge/
and use of the Company’s services via the user/client’s personal account is not permitted for any other natural or legal person who is not the account holder. The user/client is responsible for preventing such unauthorised use. Persons whose access to the website and services has previously been terminated by the Company are not entitled to register again under another person’s name to open an account.
3.5. A person who has completed validation is additionally able to benefit from the advantages offered by the Company, including the application of a discount status assigned by the Company.
4. Statements of the “User” / “Client”
4.1. By accepting this document, the user/client confirms that:
4.1.1. they have thoroughly reviewed the terms of using the website and agree to them;
4.1.2. all data provided by them are true and accurate;
4.1.3. they have reached the age of 18, are legally capable, and will comply with these terms;
4.1.4. they will strictly respect the copyright and intellectual property rights of Vako Motors and its suppliers and will not copy or distribute, in whole or in part, any website information in any form or for any purpose;
4.1.5. they will strictly maintain the confidentiality of their personal account and will not disclose account data to any third party to ensure account security;
4.1.6. they will not perform actions aimed at unlawfully obtaining and disposing of another user’s personal and confidential information;
4.1.7. they will not impersonate another user and/or use another user’s personal data and account;
4.1.8. they will not perform actions that jeopardise the proper functioning of Vako Motors’ website or services;
4.1.9. they will not perform any actions prohibited by the applicable legislation of Georgia and this agreement.
4.2. In the event of a breach of any obligation by the client, the Company reserves the right to block the client’s account and deny further access to the website.
5. Rules and Terms for Purchasing Goods/Products Online
5.1. Where the user/client purchases goods/products through the website, a contractual relationship (sale and purchase) arises between the user/client and Vako Motors: the Company undertakes to transfer ownership of the requested goods to the user/client in exchange for payment of the purchase price.
5.2. The consumer is entitled to purchase goods/products from LLC “Vako Motors” in any form, including by visiting the Company’s store in person or using https://shop.vakomotors.ge/
, including via a delivery service, which is paid separately.
5.3. To purchase goods, the buyer selects the desired goods on the website and places them in the virtual cart, after which, in the payment cart, the page “Order from the Buyer” appears.
5.4. If the goods indicated on the “Order from the Buyer” page are purchased, Vako Motors is obliged to provide the purchased goods to the buyer.
5.5. Vako Motors accepts online orders 24 hours a day, every day, and delivers purchased goods/products within the territory of Georgia. Delivery costs are paid by the buyer.
5.6. Preparation and dispatch of purchased goods/products will be carried out:
within Tbilisi — on the next business day after payment of the order value;
to regions — within 3 (three) business days after payment of the order value;
unless a different delivery timeframe is posted on the website at the time the goods are selected.
5.7. The buyer must pay the purchase price in advance by non-cash payment. Upon completion of the order, the Company confirms the fact of order completion on the website. The trader’s obligation to deliver and transfer ownership arises only after the buyer fully pays the purchase price.
5.8. Vako Motors must ensure delivery of the purchased goods/products to the address indicated on the “Order from the Buyer” page. Any person present at the указан address may accept delivery on behalf of the buyer, provided they present the unique order code and an identity document. If the trader arranges delivery and nobody is present at the указан address, the trader will store the goods at its premises for no more than 1 (one) month, and the buyer must collect the ordered goods within that period. If the buyer fails to collect the goods within this period, the paid amount will be returned to the consumer (minus delivery costs), and the goods will be put back on sale.
5.9. The buyer is obliged to ensure the security of the unique order code. Vako Motors is not responsible for any consequences resulting from use of the unique order code by an unauthorised person.
6. Procedure for Receipt and Inspection of Goods
6.1. The trader is obliged to deliver goods to the client in a condition free from material and legal defects.
6.2. Goods are materially defect-free if they meet the agreed quality; they are legally defect-free if they are not subject to seizure, are not encumbered (including by tax pledge/mortgage rights), and no third party can assert claims against the buyer based on their rights.
6.3. The buyer is obliged to:
6.4. If an item or its packaging is damaged, the quantity is less than ordered, or the shipment does not correspond to the trader’s order, the buyer must not accept the goods and must immediately inform the trader. If the obligations under this clause are breached, the trader is released from any liability for damage to the goods or quantity discrepancies.
6.5. If transferred goods are defective, the trader must eliminate the defect by repair, and if repair is impossible, replace the item with another item or refund the purchase price and take back the transferred goods.
6.6. The parties agree that the trader’s liability under this agreement is limited solely to correcting defective work/repairing a defective item or replacing it with a new one if it cannot be repaired, and the trader shall not compensate the buyer for any other type of damage/loss (including lost profit, actual damages, or any expenses incurred by the buyer), if any. The parties further agree that the trader’s liability for the quality of the sold goods is excluded if the goods are installed by another person.
7. Return of Goods Purchased Online
7.1. The rules set out in this section apply only where the purchaser is a “Consumer”.
7.2. The consumer has the right, without providing any justification, to withdraw from a distance contract within 14 (fourteen) calendar days and request the return of goods purchased online. This period is calculated from the moment the goods are received into the possession of the consumer or a third person designated by the consumer (other than the carrier).
7.3. The return terms do not apply to goods or services priced at less than 30 GEL.
7.4. Upon withdrawal, the consumer shall not bear any costs (including delivery costs), except where the consumer chose a delivery service more expensive than the standard delivery offered by the trader, or where the value of the goods decreased due to use exceeding what is necessary to determine the nature, characteristics, and functioning of the goods.
7.5. Withdrawal from the distance contract automatically results in termination of related contracts and restoration of the original state.
7.6. The consumer must notify the trader in writing within 14 calendar days (to the legal address or by e-mail) of withdrawal, indicating:
7.7. Upon withdrawal, the trader must refund all amounts paid by the consumer, including (where applicable) delivery costs paid, in full no later than 14 calendar days from receipt of the withdrawal notice. The trader is not obliged to refund additional costs paid due to the consumer’s choice of non-standard or more expensive delivery than the standard option.
7.8. The trader has the right to withhold the refund until the goods are returned or until the consumer provides proof of dispatch of the goods, whichever occurs first, except where the Company undertook to collect the goods itself.
7.9. Refunds will be made using the same payment method used by the consumer, to the bank account of the same person/citizen who made the payment, unless otherwise agreed between the consumer and the trader.
7.10. Upon withdrawal, the consumer is obliged to:
7.11. The item’s intact, pre-sale condition shall be confirmed by the trader’s representative at the moment the item is handed over to the Company.
7.12. The following are not subject to return:
7.13. The goods the consumer wishes to return remain under the consumer’s responsibility until they reach the trader’s warehouse; the risk of damage or loss rests with the consumer.
7.14. When returning goods, the consumer must provide the invoice number, a purchase receipt (if any), and the postal shipment document as proof of dispatch to the seller.
8. Warranty
8.1. If the purchaser is an Organisation and the trader provides a warranty for the goods, this will be indicated in the relevant warranty card delivered to the buyer. If the purchaser is a “Consumer”, a 2-year commercial warranty applies to the purchased products.
8.2. If the goods are defective during the warranty period, the consumer has the right to demand that the trader remedy the defect (free repair, or replacement if repair is impossible, price reduction/refund) or withdraw from the contract.
8.3. Repair or replacement must be carried out within a reasonable time so as not to cause significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which they were purchased.
8.4. Free repair or replacement implies that the trader bears all costs (including labour and materials) necessary to ensure conformity of the goods with the contract terms.
8.5. The consumer has no right to withdraw from the contract if the defect is minor.
9. Processing of Personal Data
9.1. For the purposes of registration and further provision of services (including delivery), the Company processes the personal data of data subjects based on the applicable legislation of Georgia and the Company’s approved privacy policy.
9.2. The Company/trader processes the personal data of the consumer/organisation’s contact persons for the following purposes:
registration and account creation on the website;
delivery of ordered goods.
9.3. The legal basis for processing is:
the data subject’s consent;
fulfilment by the Company of legal obligations established by Georgian legislation.
9.4. By registering on the website, the consumer/contact person of the organisation gives consent and authorises the Company to process the personal data provided during registration.
9.5. A data subject has the right to request confirmation as to whether their data are processed, whether processing is justified, and to receive, free of charge, upon request, the following information:
a) the data being processed about them, as well as the basis and purpose of processing;
b) the source of data collection/obtaining;
c) the retention period, or, if it cannot be determined, the criteria for determining the period;
d) the rights of the data subject under this clause;
e) the legal basis and purposes of transfer and appropriate safeguards if data are transferred to another state or international organisation;
f) the identity of the recipient or categories of recipients, including the basis and purpose of transfer if data are transferred to a third party;
g) information about automated processing, including decisions based on profiling, the logic used to make such decisions, and the impact and expected consequences for the data subject.
9.6. The data subject must receive this information no later than 10 business days from the request. In exceptional cases, with due justification, this may be extended by up to 10 business days, and the data subject will be notified immediately.
9.7. The data subject has the right to access their personal data and to receive free copies, except where a reasonable fee is established due to the resource costs of providing the data in a different format and/or due to the frequency of requests.
9.8. Access to data and/or copies shall be provided no later than 10 business days from the request; in exceptional cases, this may be extended by up to 10 business days with immediate notification.
9.9. The data subject has the right to request correction, updating and/or completion of inaccurate, incorrect and/or incomplete data. Within 10 business days of the request, the data must be corrected/updated/completed, or the data subject must be informed of the grounds for refusal and the appeal procedure.
9.10. If the responsible person independently identifies that data are inaccurate, incorrect and/or incomplete, they will be corrected/updated/completed within a reasonable time, and the data subject will be notified within 10 business days from correction.
9.11. The data subject has the right to request cessation of processing (including profiling), deletion or destruction of their data. Within 10 business days, processing shall be terminated and/or data shall be deleted/destroyed, or the data subject shall be informed of the grounds for refusal and the appeal procedure.
9.12. The responsible person may refuse to satisfy the request under 9.11 if:
a) there is a legal basis for processing provided by law;
b) data are processed for substantiating a legal claim or defence;
c) processing is necessary to exercise freedom of expression or information;
d) data are processed for archiving in the public interest, scientific or historical research, or statistical purposes, and exercising the right to stop/delete/destroy would render the processing goals impossible or seriously undermine them.
9.13. The data subject has the right to receive information about cessation/deletion/destruction immediately upon the action, but no later than 10 business days.
9.14. The data subject has the right to request blocking of data where one of the following exists:
a) the data subject disputes the authenticity or accuracy of data;
b) processing is unlawful, but the data subject opposes deletion and requests blocking;
c) the data are no longer necessary for the processing purposes, but the data subject needs them to file a complaint/claim;
d) the data subject requests cessation/deletion/destruction and the request is under review;
e) retention is necessary for use as evidence.
10. Cookies
10.1. LLC “Vako Motors” uses cookies. Cookies are used to store information about users’ behaviour and improve service quality. Through cookies, the following information is generated and collected:
10.2. This information does not identify a specific user and constitutes analytical data.
10.3. The purpose of processing such information is to:
10.4. When the user starts using the website, they may consent to cookies. If the user does not click the relevant button and continues using the website despite the notice, their access to the website will be limited.
10.5. Cookie settings can be changed via the browser settings.
11. Final Provisions
11.1. This document is published on the website and is binding on all persons already registered from the moment of publication.
11.2. The Company is entitled, at any time and unilaterally, to amend this document by publishing changes on the website without obtaining additional consent from the user. Continued use of the website after such changes shall be deemed the client’s acceptance of the changes.
11.3. These terms and the relationships governed by them are subject to the legislation of Georgia.
11.4. Any dispute between the parties shall be resolved through negotiations; otherwise, the parties shall apply to the Tbilisi City Court.
11.5. The consumer is entitled to submit a claim to the Company verbally or in writing. A verbal claim may be recorded via the trader’s hotline; a written claim may be submitted to the Company/trader by sending a notice to its legal address or by e-mail.
11.6. The Company will review a consumer’s claim within no later than 30 (thirty) days from receipt and will inform the consumer of the outcome using the same form of communication.
11.7. If there is a claim concerning violation of consumer rights, the consumer has the right to apply to the Legal Entity of Public Law — the National Competition Agency of Georgia. This right does not deprive the consumer of the right to apply to a court.