Delivery terms

Return of Goods Purchased Online

1. The rules set out in this section apply only where the purchaser is a “Consumer”.

2. The consumer has the right, without providing any justification, to withdraw from a distance contract within 14 (fourteen) calendar days and request the return of goods purchased online. This period is calculated from the moment the goods are received into the possession of the consumer or a third person designated by the consumer (other than the carrier).

3. The return terms do not apply to goods or services priced at less than 30 GEL.

4. Upon withdrawal, the consumer shall not bear any costs (including delivery costs), except where the consumer chose a delivery service more expensive than the standard delivery offered by the trader, or where the value of the goods decreased due to use exceeding what is necessary to determine the nature, characteristics, and functioning of the goods.

5. Withdrawal from the distance contract automatically results in termination of related contracts and restoration of the original state.

6. The consumer must notify the trader in writing within 14 calendar days (to the legal address or by e-mail) of withdrawal, indicating:

  • Trader’s name;
  • Actual address;
  • E-mail address;
  • Order date;
  • Date of receipt of the order;
  • Consumer’s name;
  • Consumer’s address;
  • Consumer’s signature (if the form is completed on paper);
  • Date of completion of the form.

7. Upon withdrawal, the trader must refund all amounts paid by the consumer, including (where applicable) delivery costs paid, in full no later than 14 calendar days from receipt of the withdrawal notice. The trader is not obliged to refund additional costs paid due to the consumer’s choice of non-standard or more expensive delivery than the standard option.

8. The trader has the right to withhold the refund until the goods are returned or until the consumer provides proof of dispatch of the goods, whichever occurs first, except where the Company undertook to collect the goods itself.

9. Refunds will be made using the same payment method used by the consumer, to the bank account of the same person/citizen who made the payment, unless otherwise agreed between the consumer and the trader.

10. Upon withdrawal, the consumer is obliged to:

  • return the goods to the trader or a third party designated by the trader immediately after sending the withdrawal notice, but no later than 7 calendar days, unless the trader undertook to collect the goods;
  • bear only the direct costs of returning the goods, unless the trader undertook to bear these costs;
  • return the item only in full комплектation and with undamaged original factory packaging materials. The consumer must also return accessories, e-vouchers and/or other items received under a promotional campaign at the time of purchase, which must be returned or exchanged together with the original/returnable item. If such items/vouchers cannot be returned, their value will be deducted from the refundable amount.

11. The item’s intact, pre-sale condition shall be confirmed by the trader’s representative at the moment the item is handed over to the Company.

12. The following are not subject to return:

  • goods manufactured upon the consumer’s order;
  • delivered goods that, upon delivery, became inseparably mixed with other goods;
  • goods bearing any physical/external damage, damaged factory box/packaging, or with erased product identification/IMEI code;
  • other cases предусмотренные by the Law of Georgia “On Protection of Consumer Rights”.

13. The goods the consumer wishes to return remain under the consumer’s responsibility until they reach the trader’s warehouse; the risk of damage or loss rests with the consumer.

14. When returning goods, the consumer must provide the invoice number, a purchase receipt (if any), and the postal shipment document as proof of dispatch to the seller.