Rules and Conditions for Returning Purchased Goods/Products
1.1. Customer Satisfaction:
For LLC "Vako Motors," customer satisfaction is of utmost importance. If the customer wishes to return a product, they must do so within 14 days of receiving the goods.
1.2. Request Format:
To return goods, the customer can submit a request in writing or contact the LLC "Vako Motors" call center.
1.3. Refund Procedure:
In the case of a return, a refund can only be processed via a non-cash transaction, credited to the same bank account from which the purchase was made. The transportation cost will also be reimbursed. The amount will be credited within 5 days of receiving the returned goods.
1.4. LLC "Vako Motors" reserves the right not to accept returns in the following cases:
a) The price of the delivered goods or services depends on fluctuations in the financial market, which the seller cannot control, and which arose during the period established by law for exercising the right to withdraw from the contract;
b) The delivered goods or services were made according to the customer's individual specifications or are clearly customized for their personal needs;
c) The delivered goods are perishable or have a short shelf life;
d) The goods were delivered in sealed packaging, which was unsealed after delivery, making it impossible to return the product due to health or hygiene reasons;
e) The delivered goods were inseparably mixed with other goods at the time of delivery due to their nature;
f) Sealed audio or video recordings or software were delivered, and their seal was broken after delivery;
g) Newspapers, magazines, or other types of periodicals were delivered, except in cases where their delivery was based on a subscription agreement;
h) The contract was concluded as a result of a public auction;
i) Digital content was delivered on an intangible medium, the contract was executed with the customer's prior consent, and the customer knew that they would lose the right to withdraw from the contract;
j) The product was delivered in sealed packaging, and once the seal was broken, it cannot be returned.